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Channel

Клиентский опыт: инструменты и методы | CX и UX

@cx_lab

On this record: Growth · Engagement · Reactions · Posts · Citations · Cite this entry

4,602subscribers

-13 since we began measuring on 7 August 2026

Risers and fallers across the register · movement among entries of 3,162–10,000.

Register entry

Telegram ID-1001876632704
TypeChannel
Username@cx_lab
Created1 December 2022measured — cross-checked against a third-party dataset (ext.tg_channel)
First recorded7 August 2026
Last confirmed live6 September 2026
Measurements held11
Confirmed unchanged1 time, most recently 6 September 2026
On Telegramt.me/cx_lab

Growth

4,6024,6204,6117 August 2026 — 4,615 subscribers7 August 2026 — 4,615 subscribers10 August 2026 — 4,610 subscribers13 August 2026 — 4,604 subscribers16 August 2026 — 4,609 subscribers20 August 2026 — 4,604 subscribers24 August 2026 — 4,607 subscribers27 August 2026 — 4,608 subscribers30 August 2026 — 4,620 subscribers2 September 2026 — 4,612 subscribers6 September 2026 — 4,602 subscribers7 August 20266 September 2026
11 measurements spanning 30 days, net -13. Dots are measurements; the straight line between them is drawn to join them, not to claim we know the path taken in between — snapshots are recorded only when a count changes, so gaps mean “no change observed”, never “interpolated”. The vertical axis spans 4,599–4,623 and does not start at zero.
Measurement log — every subscribers count we have recorded
Measured (UTC)SubscribersChange
6 Sept 2026, 17:204,602-10
2 Sept 2026, 08:274,612-8
30 Aug 2026, 04:254,620+12
27 Aug 2026, 00:544,608+1
24 Aug 2026, 00:274,607+3
20 Aug 2026, 08:524,604-5
16 Aug 2026, 22:034,609+5
13 Aug 2026, 06:574,604-6
10 Aug 2026, 07:104,610-5
7 Aug 2026, 10:014,615no change
7 Aug 2026, 09:504,615first reading

Engagement

5 posts held, back to 7 July 2026the reader has not yet reached the start of this channel’s public history, so older posts may sit further back, unread. Read across 7 pages of Telegram’s post history, 20 posts per page.

Nothing published in the last 30 days. ERR and ER are rolling 30-day measures, so there is nothing to compute — we hold 5 posts for this entry, the most recent from 29 July 2026. An engagement rate over an empty window would be a number about nothing.

Reaction mix

43 reactions across 5 posts, in 5 distinct kinds. The most used accounts for 39.5% of them.

Every reaction kind recorded on the sample, most used first
ReactionCountShareShare, drawn
🔥1739.5%
1432.6%
👍716.3%
❤‍🔥36.98%
24.65%

No sentiment is inferred, and none should be read in. This table is ordered by count and by nothing else. Emoji do not carry stable meaning across languages or communities — 🙏 is thanks in one channel and mourning in another — so we publish which ones were pressed and how often, and pass no judgement on what an audience meant by them.

Precision. Telegram publishes reaction counts per emoji and short-forms each one — 4.34K, 1.2M — so any single kind at or above 1,000 reaches us at three significant figures, and only counts below 1,000 are exact. The shares above are ratios of those figures and carry the same error. This is also why the total here can differ slightly from a reaction total printed elsewhere on the page: both are sums of the same rounded parts, taken over samples with different edges.

Coverage. Reactions were read on 5 of the 5 sampled posts in this sample. Summed by Telegram’s own count on each post — not by adding up the per-emoji breakdown above — those same posts carry 43 reactions in total: the kind of figure the paragraph above means by “a reaction total printed elsewhere on the page”.

Measured over the 5 most recent posts we hold, published 7 July 2026 to 29 July 2026, using the newest reading held for each. Telegram Stars are excluded: they are a payment, not a reaction, and they have their own section.

Recent posts

29 Jul 2026, 12:00 UTC468 views9 reactionsread 12 August 2026
Photo

Исследование 100к+ отзывов с построенным клиентским путем Опросы показывают, о чём спросила компания. А отзывы — что выделил для себя клиент. Поэтому сегодня делимся большим исследованием, в котором проанализировали 109 939 публичных отзывов и разложили по этапам клиентского пути. В отчете использованы отзывы по частной медицине, но результаты будут полезны всем сферам со сложной услугой. В них вы увидите, как клие

3👍3🔥3

27 Jul 2026, 13:38 UTC510 views4 reactionsread 12 August 2026
Photo

Как добиться роста бизнес-результатов через комплексное развитие CRM? Ответ на этот вопрос дадут эксперты на Форуме ТЕРРИТОРИЯ CRM 2026 📌23 сентября в Москве Эксперты обсудят как с помощью CRM-систем добиться роста бизнес-показателей, повысить клиентскую лояльность и запустить рост прибыли. Участники на практических примерах разберут, как получить реальный результат от внедрения ИИ и увеличить эффективность исполь

🔥21👍1

24 Jul 2026, 12:00 UTC597 views10 reactionsread 12 August 2026
Photo

Инструменты для визуализации: делимся бесплатными канвасами Скачайте на сайте: Карта формирования лояльности Карта эмпатии Канвас эволюции продукта Карта стейкхолдеров Воронка развития клиентов Подписывайтесь на нас в MAX

🔥5👍32

21 Jul 2026, 12:01 UTC677 views7 reactionsread 12 August 2026
Photo

Как придумывать идеи и принимать решения: карты мышления (майндмэпп) Сегодня разбираем майндмэппинг — метод визуализации мыслей из 60-х, которым до сих пор пользуются для создания продуктов, мозговых штормов, поиска клиентских проблем. Подробнее читайте на сайте Подписывайтесь на нас в MAX

32🔥2

7 Jul 2026, 12:05 UTC871 views13 reactionsread 12 August 2026
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Для тех, кто пропустил: инсайты с форума «Клиентский опыт для бизнеса 2026» Совсем недавно были на форуме про клиентский опыт. И вот что выяснили: опросы больше не работают, ИИ не заменяет человека, а самый ценный робот — тот, которого клиент не замечает. Подробнее в карточках Подписывайтесь на нас в MAX

5🔥5❤‍🔥3

Showing the 5 most recent of 5 posts we hold for @cx_lab. View and reaction counts are the latest single reading for each post, not a live figure, and a recent post is still accumulating both. A view count marked was rounded by Telegram before we ever saw it — t.me prints views in full below 1,000 and to three significant figures above, so ≈1,200,000 means somewhere between 1,150,000 and 1,249,999. Unmarked counts are exact. Text is reproduced from the public post preview and truncated for length.

Forward network

Republished by

Channels on the register that have forwarded this channel's posts into their own feed.

Built only from forwarded posts we have actually read, on both sides. Coverage is early and deliberately incomplete: a missing link means we have not read the post that would prove it, never that the relationship does not exist. Counts are distinct forwarded posts observed, so they only ever go up as we read more.

Cite this entry

A live page changes as we take new readings, so a citation should name the measurement it is based on, not just the URL. The line below cites the subscriber count as measured 6 September 2026 — this entry's latest reading, not the date you are reading this.

“Клиентский опыт: инструменты и методы | CX и UX” (@cx_lab), 4,602 subscribers as measured 6 September 2026. Telegram Register, tgregister.com/channel/cx_lab.

Full measurement history, CC BY 4.0. Every reading this register holds for this entry, not just the latest one, as a dated, downloadable record: CSV · JSON. Free to use with attribution to tgregister.com. Each file carries its own generation timestamp, which is the figure to cite for exactly when the data was retrieved.